Christmas Closure & A Heartfelt Message From Our Team

Dear Customers,

All our delivery services will briefly pause for Christmas from 23rd of December until 7th of January - both days inclusive. Our email support team, however will be active throughout this period responding to all your queries and updating you on delivery etas. Our Melbourne warehouse will be open throughout this period for pickups, 7 days a week - 10am to 5pm including public holidays.

A Heartfelt Message From Our Team:

As we find ourselves immersed in the magical chaos of the holiday season, we wanted to take a moment to connect with you, our cherished patrons. It's the most wonderful time of the year, filled with joy, love, and the anticipation of sharing special moments with our loved ones. However, we feel it's crucial to address an aspect that might not align with the usual festive cheer – the unavoidable delays in your deliveries.

At the heart of our small business is a deep commitment to providing you with not just products, but experiences that touch your lives. The surge of orders during the Christmas period has been overwhelming, and we are truly humbled by your trust in us. This outpouring of support has, unfortunately, led to some logistical challenges that are beyond our control.

As we navigate the seas of this busy Christmas period, we find ourselves caught in the tides of unforeseen delays. The global shipping industry, already grappling with the aftermath of the pandemic, is facing unprecedented congestion at ports. The surge in demand, combined with ongoing supply chain disruptions, has created a perfect storm that is affecting businesses of all sizes.

We understand the excitement and anticipation that come with awaiting a package, especially during the holiday season. Each order is more than just a transaction; it represents a connection between us, a thread that binds our small business to your celebrations. It pains us to acknowledge that some of you may experience delays in receiving your orders due to these unforeseen circumstances.

We want to assure you that our team is working tirelessly to address these challenges. We are in constant communication with our shipping partners, exploring every possible avenue to expedite the process and ensure your packages reach you as soon as possible. We value your patience and understanding during this time, and we want to express our deepest gratitude for standing by us.

In the spirit of transparency, we feel it's important to share these challenges with you. Our commitment to your satisfaction remains unwavering, and we are dedicated to making this right for each and every one of you. Our small business thrives on the relationships we build with our customers, and we are committed to upholding the trust you've placed in us.

As we approach the culmination of this year and eagerly anticipate the arrival of a new one, let us remember the true essence of the holiday season – a time for compassion, understanding, and gratitude. We are grateful for your support and understanding, and we look forward to continuing to serve you with the same passion and dedication that defines our small business.

Wishing you and your loved ones a warm and joyous holiday season.

With heartfelt thanks,

Team Egg Chairs Australia