Christmas Closure & A Heartfelt Message From Our Team
Dear Customers,
Please note: All our delivery services will briefly pause for the Christmas period from 23rd December to 7th January, both days inclusive. Our email support team will, however, remain active throughout this period, responding to enquiries and providing delivery ETA updates.
A Heartfelt Message From Our Team:
As we find ourselves immersed in the magical chaos of the holiday season, we wanted to take a moment to connect with you — our cherished customers. This is the most wonderful time of the year, filled with joy, love, and precious moments shared with family and friends. That said, we also feel it’s important to address something that may not fully align with the festive cheer — unavoidable delivery delays during this peak period.
At the heart of our small business is a deep commitment to providing not just products, but meaningful experiences. The overwhelming surge in orders leading up to Christmas has truly humbled us, and we are incredibly grateful for the trust you’ve placed in us. However, this increased demand has also brought some logistical challenges that are beyond our immediate control.
As we navigate one of the busiest Christmas periods we’ve ever experienced, we find ourselves facing unforeseen delays across delivery networks.
We completely understand the excitement and anticipation that comes with waiting for a delivery — especially during the holidays. Every order represents more than a transaction; it’s a connection between our small business and your celebrations. It genuinely pains us to know that some customers may experience delays during this time.
Please be assured that our team is working tirelessly behind the scenes. We are in constant communication with our delivery partners and are exploring every possible avenue to ensure orders are delivered as quickly and safely as possible. Your patience and understanding mean more to us than words can express.
In the spirit of transparency, we wanted to openly share these challenges with you. Our commitment to customer satisfaction remains unwavering, and we are dedicated to resolving every order with care and integrity. Our business is built on the relationships we form with our customers, and we truly value the trust you place in us.
As we close out the year and look ahead to the new one, we’re reminded of what the holiday season is truly about — compassion, understanding, and gratitude. Thank you for your continued support and kindness. We look forward to serving you in the new year with the same passion and dedication.
Wishing you and your loved ones a warm, safe, and joyous holiday season.
With heartfelt thanks,
Team Egg Chairs Australia
Need help?
For delivery ETAs or any other enquiries, please email our support team at support@eggchairsaustralia.com.au.
Our emails are monitored throughout the holiday period. While we are operating with a smaller team, we will get back to you as soon as possible — typically within 1–2 business days.